Care Doesn't Happen in your CMS. It Happens in the Conversation
Your roster gets the right person to the right place at the right time. But between that plan and the client's front door, there's a wall of phone calls, missed messages, and anxious families. That's communication. That's what we do.
THE REALITY
Three Conversations Your Team Manages Every Day.
Keeping clients informed When services change — and they change constantly — someone on your team picks up the phone to let clients know. One by one. It works, but it doesn't scale.
💬
Every change needs a chat
Services change constantly. Your team lets clients know — one call, one text at a time. It works, but it doesn't scale.
🙋🏻
Every question needs an answer
Clients and families call to check schedules and confirm carers. Your team handles each one — but the volume is relentless.
👓
Every client needs visibility
Clients want to see their schedule and budget on their terms. Without that, the calls come to your team instead.
THIS IS HAYYLO
The leading communication platform for care
Handles every conversation — outbound updates, inbound enquiries, client self-service — by app, SMS, and voice.
APP
SMS
VOICE
THE COMMUNITY APP
Self-Service Trusted by over 70,000 older people
Not a read-only calendar. Real business logic — cancellation rules, short notice charges, preferred worker selection — all handled without a phone call.
Hayylo — The App
The Hayylo App
The app clients actually use.
Most care apps collect dust. Hayylo is built for real clients — zero friction to get in, zero confusion once inside.
65%
End-user adoption rate Across leading aged care providers
✨
Zero friction login
One-time code — no usernames, no passwords
📅
Smart reschedule
Understands weekends, public holidays & preferred workers
📡
News & broadcasts
Keep clients informed with a social-style feed
My Visits
Thursday 28th — Morning
Confirmed
Jessica · Personal Care · 10:00am
Reschedule →
Friday 29th — Afternoon
Upcoming
Angela · Domestic Assist · 2:00pm
‹ Back
Reschedule
⚠ Short Notice
This visit is within 24 hours. Rescheduling may incur short notice charges.
Select a few options
Choose times that work for you over the next few days
Preferred Care Worker
Any available worker Faster
Helps ensure your visit is on your preferred date
Jessica only Slower
We'll check when Jessica is next available
✅
Request sent!
Your team has been notified.
We'll confirm your new time shortly.
WHAT YOUR TEAM GETS
Built for the Work Your Team Does Every Day
Every feature exists because a care team told us they needed it. Here's what's inside
Clients Get Answers Without Your Team Picking Up
Hayylo Voice answers calls, identifies the client, reads their live schedule, and captures requests — 24/7. Your team only gets involved when a human is genuinely needed.
Every Client Enquiry — Tracked, Visible, Resolved
Clients reach your team via app, SMS, or email. Everything lands in one view. No more lost voicemails, no more "who's handling this?" Every conversation has an owner.
Reach Everyone Without Picking Up the Phone
Share news, send urgent updates, or run an SMS campaign — segmented by service type and sent to thousands instantly. One click replaces an entire morning of calls.
PURPOSE BUILT FOR CARE
Designed to do things others systems simply weren't.
☎️
Reaches every client — not just the tech-savvy few
App for those who want it. SMS for those who don't. Voice for those who prefer to call. Nobody is left out.
👓
Clients see only what matters to them
Internal visits, admin notes, back-office changes — filtered before they reach the client. Clean, relevant, trustworthy.
📣
Broadcasts to thousands in a single click
Emergencies, service updates, community news — segmented and sent instantly. No spreadsheet, no mail merge, no delay.
🙋🏻
Proactively communicates the right service changes
Analyses roster changes, waits for the schedule to settle, and sends one accurate message at the right time. Automatically.
🚣🏻♀️
Speaks to clients — not just displays information
Intelligent voice answers calls, reads live schedules, captures requests, and follows up with an SMS. 24 hours a day.
💾
Works out of the box — live in weeks, not quarters
Pre-built integrations, care-specific workflows, tested logic. No custom dev. No 12-month implementation.
"What used to take two weeks of effort can now be done in a couple of days. We've been able to reduce our scheduling team effort by 50%."
INTEGRATIONS
Works with your entire tech stack. Day one.
Whether you're running Alayacare, The LookOut Way, Genesys contact centers, Salesforce, Sugar CRM, or a custom care management system, Hayylo integrates seamlessly.
Enterprise-grade integration without the enterprise headache—live in weeks.